Placing an order is simple and straightforward. Select the item you wish to purchase, and if options are available, choose your preferences. For example, when buying a chain, you’ll need to select the length, or for a ring, the finger size. Some items, such as diamond jewellery, may allow you to select different diamond sizes.

Each product displays an approximate lead time when you place your order. This can range from a few days for standard items to several weeks for intricate bespoke pieces.

We accept Visa, MasterCard, PayPal, Gemcard, and web credit.

If you’re not completely satisfied, contact our customer support team on 01225 788762 or email queries@personaljewelleryservice.co.uk. We’ll send you a pre-paid Royal Mail Special Delivery envelope. Once the item is returned in pristine condition, we’ll process your refund promptly.

Yes, if your purchase exceeds your e-wallet credit, you can pay the shortfall at checkout.

To cancel an order, simply contact our customer support team on 01225 788782 or email enquiries@personaljewelleryservice.com.

All orders over £100 are dispatched via Royal Mail’s Special Delivery service, ensuring next-day delivery in most cases. Occasionally, we may use their Signed-For service. You are not liable for the package until you sign for it.

We understand the importance of presentation. Every piece of jewellery, from affordable silver earrings to high-value diamond rings, is delivered in a beautiful presentation box.

We fully support the Kimberley Process, an international initiative ensuring diamonds are conflict-free. All our diamonds are sourced from reputable suppliers who adhere to these standards. Additionally, our factory uses only conflict-free gold, meeting the standards of the World Gold Council.

Lab-grown diamonds are created in a laboratory using advanced technology that replicates natural diamond formation. They are chemically identical to natural diamonds and graded using the same scales.

Yes, lab-grown diamonds can be certified, much like natural diamonds. If you require certification, please contact us before placing your order.

Yes, all jewellery purchases over £500 include a complimentary valuation.

Yes, lab-grown diamonds are chemically and physically identical to natural diamonds. They are equally durable and rank the same on the Mohs hardness scale.

Lab-grown diamonds are created in a controlled environment, eliminating the high costs associated with mining. These savings are passed on to you.

No, lab-grown diamonds are pure carbon, just like natural diamonds, whereas cubic zirconia and moissanite are entirely different materials.

Like all jewellery, the value of lab-grown diamonds fluctuates based on market conditions. They are generally expected to decrease in value over time.

Yes, many items can be customised. Contact our support team on 01225 788782 or email enquiries@personaljewelleryservice.com.

Absolutely. As manufacturers with our own factory, we can tailor the quality of gems or diamonds to your specifications. Contact us to discuss your requirements.

If you can’t find what you need, call us on 01225 788782 or email enquiries@personaljewelleryservice.com. We can even arrange for a Jewellery Consultant to visit you at home or work.

We provide a lifetime guarantee against manufacturing faults. This excludes accidental damage. Items must be returned in pristine condition.

Yes, we offer free rhodium plating for 18 months after purchase. After this period, the service is chargeable. Rhodium plating enhances the lustre and durability of white gold jewellery.

We can send you a free measuring band to determine your finger size accurately. If your ring needs resizing, contact us for assistance.

No, all our jewellery is completely nickel-free, ensuring it’s safe for those with allergies.

Unfortunately, we cannot ship jewellery outside the UK due to insurance limitations.

Yes, subject to normal delivery times. Contact us to arrange this.

Yes, all items valued over £500 come with a comprehensive valuation, including a digital photograph.